Privacy and Cookies Policy

 

Privacy Policy

1. USEFUL INFORMATION

Business Name: Kithkins Mobile Hair

Our site: www.kithkins.co.uk 

Data Protection Officer: Wendy French

Email address for all information requests and enquiries: wendymobilehair@gmail.com

Cookies Policy

 

2. INTRODUCTION

We are committed to protecting your privacy and personal data. This privacy policy explains how we use any personal information we collect about you when you use this site www.kithkins.co.uk it applies only to your use of our site and related online marketing.

Our site may contain links to other sites, social media platforms, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy notice of every site you visit.

 

In this policy:

“we”, “us” and “our” refer to Kithkins Mobile Hair

“our site” refers to our site

“user,” “users,” “you” and “your” refer to anyone who visits our site

“GDPR” means General Data Protection Regulation

“ICO” means Information Commissioners Office

“Cookies” are text files placed on your computer to collect standard site user behaviour information

 

3. WHAT DATA DO WE COLLECT ABOUT YOU?

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

  • Contact Data may include your billing address, delivery address, email address and telephone numbers.

  • Financial Data may include your bank account and payment card details

  • Transaction Data may include details about payments between us and other details of purchases made by you

  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access our site.

  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses

  • Usage Data may include information about how you use our site, products and services.

  • Marketing and Communications Data may include your preferences in receiving marketing communications from us, any third parties and your communication preferences.

 

4. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including (but not limited to):

  • Direct interactions: You may provide data by filling in forms on our site or by communicating with us by post, phone, email or otherwise, including when you:

  • order our products or services;

  • claim an offer, promotion or deal;

  • create an account on our site;

  • subscribe to our service, newsletter or other publications;

  • request resources or marketing be sent to you;

  • enter a competition, prize draw, promotion or survey;

  • leave a review / give us feedback.

 

Online Booking: We may use salon software provided by a third party to enable you to book your appointments online. The salon software may collect personal information directly from you when you:

  • Register to use the service;

  • Use the service;

  • Post to any related community forum;

  • Contact the online booking support team; and

  • Visit the online booking company our site.

The information collected may include:

  • Your name;

  • Your contact information such as email addresses and telephone numbers;

  • Demographic information such as post code, preferences, and interests;

  • IP address;

  • Web browser type and version;

  • Operating system;

  • A list of URLs you have visited in connection with our site

Automated Interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

Third Parties: We may receive personal data about you from various third parties and public sources. These may include (but are not limited to):

  • analytics providers such as Google based outside the UK;

  • advertising networks such as Facebook based inside or outside the UK;

  • search information providers such as Google based outside the UK.

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services;

  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside or outside the UK.

We will only use personal data for the purpose it was collected and will seek your consent if we need to use it for other purpose.

Financial details will only be used once and will not be stored after use. Financial processing may be completed by a third party such as PayPal or similar payment gateway. We abide by their security as applicable by their terms and conditions and UK Law.

 

5. HOW DO WE USE YOUR PERSONAL DATA?

We use your data to provide you with information about our services and to improve the content of our site. Specifically, we may use your data for the following purposes:

  • To enable us to supply goods, services and offers that you have purchased

  • To reply to emails from you

  • To send you newsletters or information that you have opted in to

  • To personalise and tailor your experience on our site

  • To comply with a legal or regulatory obligation.

 

Under the General Data Protection Data Regulations, we must always have a lawful basis for collecting and using personal data. It is in our legitimate business interests to process this data for the following reasons:

  • the data is necessary to fulfil any contractual obligations with users;

  • you have consented to our use of your personal data;

  • to ensure relevant content is provided and our site and online services operate efficiently and securely;

  • to grow our business and to decide our marketing strategy.

Your personal data may be used for the following purposes:

  • to carry out our obligations between you and us, to supply services and to provide you with any business information;

  • to personalise your experience on our site, e.g. in relation to the services, content and user experience;

  • to send you business communication, e.g. information, news, and offers on our services;

  • to ask you to complete surveys (you will be under no obligation to do this);

  • to send you marketing communications where we are allowed by law to do so;

  • to respond to your emails, letters and messages and deal with complaints;

  • to notify you about changes to our service or variations to terms and conditions;

  • to monitor the use of our site and online services;

  • to provide relevant site content and advertisements to you;

  • to keep records;

  • to comply with the law or in response to a court order, government request, or other legal process.

6. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We may have to share your personal data with the following parties for the purposes set out in 5 above:

  • Service providers who provide salon software, our site services, IT and system administration and email marketing.

  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance, payroll and accounting services.

  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

  • Third parties to whom we may sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Please note: When accessing social media platforms such as (but not limited to) Facebook, Instagram, Twitter, Pinterest, YouTube and LinkedIn, via our site, you may pass on personal data.

 

7. SAFEGUARDING YOUR PERSONAL INFORMATION

We have taken suitable measures to safeguard and secure data collected. We comply with, and safeguard, your rights under the GDPR (General Data Protection Regulation) at all times.

Other than the parties mentioned under the Disclosures Of Your Personal Data section above, we will not transfer your personal information to a third party unless legally obliged to do so, where we are complying with legal obligations, involved in legal proceedings, a court order or a governmental authority.

We will advise you at the first reasonable opportunity of any security breach in the unlikely event that your personal information is compromised.

 

8. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

 

9. YOUR LEGAL RIGHTS

We take individuals’ privacy very seriously. Demands from a third-party company or legal authority requesting your personal data will only be honoured if the acting authority presents a relevant court order.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer. We try to respond to all legitimate requests within a timely fashion.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

10. WITHHOLDING YOUR PERSONAL INFORMATION

You can choose not to provide your personal information and you can access our site without providing any personal data:

Our site contains opt in options so you can decide whether you wish your personal information to be collected. You do not have to opt in when asked to sign up to a newsletter or for a specific offer on our site.

You can choose to disable your Cookies.

You can ask our Data Protection Officer to delete any personal information we hold about you.

However, please be aware that our ability to provide you with the service you require may be seriously restricted if you choose some or all of these options.

 

11. DATA STORED OUTSIDE THE EUROPEAN ECONOMIC AREA

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Some of our third-party service providers may be based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the EU and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

 

12. OUR USE OF COOKIES

Cookies are small text files placed on your computer, smartphone or other device when you access the internet. Our site uses cookies. Cookies let users navigate around our site and (where appropriate) let us tailor the content to fit the needs of people visiting our site. All data collected from these Cookies is anonymous so you cannot be identified. You can set your browser to refuse all or some browser cookies, or to alert you when our sites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

 

13. YOUR CONSENT

By using this our site, you consent to our Privacy Policy. If you do not accept and agree with our Privacy Policy you must stop using our site immediately. For more information, please contact the Data Protection Officer.

 

14. CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this policy at any time and will make every effort to communicate any significant changes to you. Your continued use of our site constitutes acceptance of such changes to the privacy policy.

 

Cookies Policy

 

HOW WE USE COOKIES

We use cookies (and the resulting data) for the purposes described in our Privacy Policy.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. This site uses cookies to better the users experience while visiting the site and for analytic purposes. We use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, certain features of our site may not function fully or as intended. Information collected by cookies is now classed as personal data.

Users can manage cookies (and delete cookie files) by opening their web browser (such as Chrome, Firefox, or Safari) and finding where cookies are stored. For example, cookie storage can be enabled/disabled in Internet Explorer by clicking “tools,” then “internet options” and selecting the privacy tab.

There are two types of cookie:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.

  • Persistent cookies stay on your computer or device after the browser is closed for a set period of time which is specified by the cookie.

 

What do cookies do? Cookies serve a wide range of functions, but most fall under the following categories:

Strictly Necessary Cookies are a site’s basic form of memory, used to navigate around a website and use its features. As the name implies, they are essential to a website’s functionality and cannot be disabled by users. They include, for example, cookies that enable you to log into your user account, opening your access to our services. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

Performance Cookies collect data for statistical purposes on how visitors use a website, they don’t contain personal information such as names and email addresses, and are used to improve your user experience of a website.

Functionality Cookies are used to recognise you when you return to our site, they can remember your user preferences on your account page These cookies allow our site to store choices you have made about how you would like it to function.

Analytics Cookies These cookies are used to collect information about how visitors access and use our site. This is used to monitor performance, for reporting, and for providing data that will influence the improvements made to the site. The cookies collect information in an anonymous form, including the number of people visiting the site, how many pages they looked at, what pages they visited and how long they stayed.

Advertising Cookies are used to customize a user’s ad experience on a website based on their browsing history. Using the data collected from these cookies, websites and advertising companies can prevent the same ad from appearing again and again, remember user ad preferences, and tailor which ads appear in browsers based on a user’s online activities.

Third Party Cookies for marketing, advertising and remarketing. We work with third parties who serve advertisements or present offers on our behalf and personalise the content that you see. Cookies may be used by those third parties to build a profile of your interests and show you relevant adverts on other sites. They do not store personal information directly but use a unique identifier in your browser or internet device. If you do not allow these cookies, you will experience less targeted content. An example of this might be where you are shown an advertisement about one of our products or services through a digital or social-media channel encouraging you to visit our website.

Social Networking Tracking Cookies allow users to share content on social media platforms and help link activity between a website and third-party sharing platforms.

How can I control my cookies? You can use your web browser to:

  • Delete all cookies;

  • Block all cookies;

  • Allow all cookies;

  • Block ‘third-party’ cookies (ie, cookies set by online services other than the one you are visiting);

  • Clear all cookies when you close the browser;

  • Open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should however be aware of the limitations of this feature in a privacy context); and

  • Install add-ons and plugins that extend browser functionality.

Where to find information about controlling cookies

Useful information